1 Who We Are

WJE Digital is a Brisbane-based digital marketing agency specialising in Meta Ads, Google Ads, and website builds for Australian trade and home service businesses.

We operate under Australian Privacy Law (Privacy Act 1988) and handle all personal data collected through our website, advertisements, and client engagements in accordance with this policy.

2 What We Collect

When you contact us, book a strategy call, or enquire about our services, we may collect:

Full name

Business name

Email address

Phone number

Suburb, city, or state

Business details

Service requirements

Website usage data

We also collect technical data automatically via cookies and analytics tools, including browser type, pages visited, time on site, and referring URL. This data is used in aggregate and is not linked to your identity unless you choose to contact us.

3 How We Use It

We only use your information for the following purposes:

Respond to your enquiries and manage your account or engagement with us

Deliver, manage, and improve the services you have engaged us for

Send relevant updates, case studies, or service offers (you can opt out at any time)

Comply with our legal and tax obligations, including GST reporting and BAS lodgement

Improve our advertising performance and measure campaign effectiveness

4 Third Parties We Use

To deliver our services, we use third-party platforms that may process your data. Each operates under its own privacy policy.

Stripe

Billing and payment processing

GoHighLevel

CRM and client communications

Meta (Facebook)

Advertising and lead generation

Google Ads

Advertising and lead generation

Google Analytics 4

Website usage analytics

Looker Studio

Client reporting and dashboards

Cal.com

Strategy call scheduling

Cloudflare

Website security and performance

We do not sell your personal data to third parties. We do not share your data with partners for their own marketing purposes without your explicit consent.

5 Storage and Security

Your data is stored on secure servers hosted by our service providers, which may be located outside Australia. Where data is stored or processed overseas, we take reasonable steps to ensure it is protected to a standard consistent with Australian privacy law.

We use commercially reasonable security measures including HTTPS encryption, access controls, and reputable third-party platforms. No method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, meet legal obligations, or resolve disputes.

6 Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate or outdated personal data

Request deletion of your data, subject to our legal retention obligations

Opt out of marketing communications at any time via the unsubscribe link or by contacting us directly

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe, typically within 30 days.

7 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our business, technology stack, or legal obligations. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

8 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, get in touch.

Privacy enquiries

william@wjedigital.com.au

Send email